Shipping policy
✨At SV Boutique & Co., we are not a drop-shipping company. Every item is in stock and ships directly from us here in the U.S. for fast, reliable delivery. 🤍
We understand how exciting it is to receive your order, and we work hard to get your items packaged and shipped as quickly as possible!
🚚 Fast Shipping
Orders are processed and shipped during business hours, Monday-Friday.
Please allow additional processing time during holidays, sales, and new collection launches.
📧 Tracking Information
Once your order has shipped, you will receive an email containing your tracking number so you can follow your package every step of the way.
📦 Shipped Orders
Once an order has been marked as shipped, it has officially left our hands and entered the shipping process. At that point, SV Boutique & Co. is no longer responsible or liable for the package.
"Picked Up" or "Delivered" scans from the carrier serve as our release of liability.
⚠️ Lost, Stolen, or Missing Packages
SV Boutique & Co. is not responsible for packages that are:
• Lost
• Stolen
• Delayed
• Misdelivered
• Incorrectly addressed
• Marked as "Delivered" by the shipping carrier but cannot be located
If your package is marked Delivered but you cannot find it, we recommend:
✔️ Check your mailbox and surrounding delivery areas
✔️ Look for a notice of attempted delivery
✔️ Ask household members or neighbors if they accepted the package
✔️ Wait until the end of the next business day, as carriers may occasionally deliver later than expected
✔️ Contact your mail carrier to ask where the package was placed
✔️ Consider the possibility of package theft
📍 Undeliverable Addresses
Packages returned to us as "Undeliverable as Addressed" due to an incorrect or incomplete address will require an additional shipping fee before they can be resent.
Please double-check your shipping address before placing your order.
☎️ Shipping Carrier Assistance
For any shipping concerns after your order has been marked as shipped, including lost, delayed, stolen, or misdelivered packages, please contact the shipping carrier directly.
📬 USPS: 1 (800) 275-8777
📦 UPS: 1 (800) 742-5877